Finding our service lane is simple when you know what to look for. We are located at 1503 Pennsylvania Ave, East Liverpool, OH 43920. For drivers heading in from Calcutta after a weekend of fishing near Beaver Creek, navigating to our service lane is straightforward. When you pull onto our lot, you will find the service drop-off area clearly marked, allowing you to drive right up and hand over your keys without any hassle. Whether you are driving a heavy-duty truck or a family SUV, our facility is built to accommodate vehicles of all sizes. If you are planning your visit, you can easily get driving directions to our East Liverpool location. Should you prefer to speak with our service advisors directly to clarify where to park your truck, feel free to give us a call at (330) 462-7578. We highly recommend that you schedule your next service appointment online before making the drive to ensure that we have a service bay and a certified technician ready for your vehicle. To help keep your maintenance costs manageable, we regularly update our service offers, which cover everything from routine oil changes to diagnostic checks. For example, if you notice your engine cranking slowly on cold mornings, it might be time to check out our battery testing and replacement advice. To accommodate these needs, we offer Ford Pickup & Delivery for qualifying maintenance, as well as Ford Mobile Service, where our technicians can perform basic maintenance right in your driveway. When you are searching for a reliable local Ford service center, our team is here to provide transparent, trusted vehicle care. Table of Contents What to Expect During Your Professional Service Check-In Convenient Maintenance Scheduling with the FordPass Mobile App After-Hours Key Drop Procedures and Parts Department Hours Complimentary Shuttle Services and Reserving a Loaner Vehicle Common Questions About Service Drop-Offs and Scheduling Drive with Confidence After Certified Ford Maintenance What to Expect During Your Professional Service Check-In When you arrive at our dealership for your service appointment, you can expect a highly structured and professional check-in process designed to respect your time and ensure your vehicle receives the exact care it needs. As you pull into the designated service lane, one of our dedicated service advisors will greet you. They will confirm your contact information, verify the specific reason for your visit, and review your vehicle’s maintenance history. Your advisor will then perform a brief walk-around of your vehicle to document its current condition and check for any immediate safety concerns. During this step, we often discuss the performance of advanced systems, such as your truck's blind spot monitoring or pre-collision assist sensors, which require precise calibration during alignment or bumper services. We will also perform a complimentary multi-point inspection, checking fluid levels, tire tread depth, and brake pad thickness to give you a complete picture of your vehicle's health. Once the initial inspection is complete, your service advisor will outline the recommended maintenance or repairs, provide a transparent cost estimate, and discuss the expected completion time. While your vehicle is in our service bay, some owners choose to explore future options by using our online tool to value your trade-in to see what their current vehicle is worth. Our service center is fully equipped to handle complex repairs on heavy-duty and commercial vehicles. Certified technicians on our team have specialized training to maintain the rugged platforms found in our F-Series work truck inventory. From diesel engine diagnostics to heavy-duty suspension repairs, we ensure your work vehicle remains reliable. We also apply this same level of specialized expertise to maintaining commercial fleets, including the versatile vehicles in our Transit work van inventory. Convenient Maintenance Scheduling with the FordPass Mobile App In today’s fast-paced world, convenience is key. One of the easiest ways to manage your vehicle's maintenance schedule is through the FordPass mobile app. This powerful digital tool allows you to schedule service appointments directly from your smartphone, eliminating the need to make a phone call or wait until business hours to book a slot. You can select your preferred date and time, choose the specific services your vehicle requires, and even select your favorite service advisor. For families in Boardman who spend their weekends driving to local parks and shopping centers, staying on top of scheduled maintenance is easy with mobile tools. The app does much more than just book appointments. It acts as a digital health monitor for your vehicle, tracking vital information such as oil life, tire pressure, and fuel levels. When a warning light appears on your dashboard, the app provides a clear explanation of the issue, helping you decide whether you need to schedule immediate attention or if it is a routine matter that can wait. Additionally, every time you bring your vehicle to our service center, you can earn points through the FordPass Rewards program. These points can be redeemed for future service visits, savings on parts, or even toward the purchase of accessories. If your vehicle is due for a new set of tires to handle wet or snowy road conditions, you can use our digital tool to find and order tires online and use your rewards points to help cover the cost. This level of digital integration is particularly beneficial for business owners who manage multiple commercial vehicles. Whether you are operating a single truck from our new work truck inventory or managing a fleet of pre-owned vehicles from our used work truck inventory, the app helps you track service intervals and minimize downtime, keeping your business running smoothly. After-Hours Key Drop Procedures and Parts Department Hours We understand that standard business hours do not always align with your busy work schedule or family commitments. To accommodate early-morning commuters and late-night workers, we provide a secure after-hours key drop box. This allows you to drop off your vehicle for service at any time of the day or night, entirely at your convenience. The process is simple and designed to keep your vehicle secure until our technicians arrive. To use the after-hours drop-off, simply park your vehicle in any of our designated non-blocking parking spaces on the lot. Locate the key drop box, which is situated near the service entrance. Complete the information form on the provided envelope, detailing your contact information and the specific services your vehicle requires. Place your vehicle's keys inside the envelope, seal it, and drop it securely into the slot. Our service team will retrieve your keys first thing in the morning and contact you to confirm receipt and discuss the service plan. For those who prefer to perform their own maintenance or need specific components for a repair, our parts department is fully stocked with high-quality components. To make your visit as convenient as possible, our parts department generally shares the same operating hours as our service department. This alignment ensures that whether you are dropping off your vehicle for professional service or stopping by to pick up components to complete a repair yourself, our team is available to assist you. You can easily browse and order genuine OEM parts online through our website to ensure we have exactly what you need in stock before you arrive. For a complete breakdown of when our team is on-site, please visit our full hours and directions page. Additionally, if you are planning major repairs and want to discuss flexible payment options, our finance department can assist with current payment options to help keep your vehicle safe on the road without straining your budget. Complimentary Shuttle Services and Reserving a Loaner Vehicle Dropping your vehicle off for maintenance should not disrupt your entire day. To help you maintain your daily routine, we offer a complimentary local shuttle service. After you drop off your vehicle, our shuttle can transport you to your home, workplace, or a nearby local destination within our defined service radius. This service is completely free of charge and is designed to provide a seamless transition from our service lane back to your day's activities. If your vehicle requires more extensive repairs that will take a full day or longer, you may want to reserve a loaner vehicle. We maintain a fleet of clean, reliable loaner vehicles to keep you mobile while your truck or SUV is in our shop. Because demand for loaners can be high, we highly recommend requesting a loaner vehicle at the time you schedule your service appointment. This ensures we can verify eligibility and have a vehicle prepped and ready for you when you arrive. To secure a loaner vehicle, you will need to provide a valid driver's license, proof of active auto insurance, and a major credit card for our records. Our service advisors will walk you through the agreement details, ensuring you understand the fuel and mileage guidelines before you drive off. This straightforward process ensures you can continue your day with minimal interruption while our certified technicians focus on restoring your vehicle to peak performance. While your vehicle is being serviced, our team is always happy to share information about future ownership options. For instance, if you are considering a highly specific configuration for your next truck, you can explore our new vehicle custom order program. We also update our digital showroom regularly with manufacturer vehicle specials, as well as our own curated new vehicle specials. Buyers interested in pre-owned options will find a rotating selection of used vehicle offers that highlight our most reliable and thoroughly inspected pre-owned models. Common Questions About Service Drop-Offs and Scheduling Q: What should I bring with me when dropping off my vehicle for service? To streamline your service drop-off, remember to bring your vehicle's key fob, locking wheel nut keys for tire service, and payment method. If you are dropping off a commercial vehicle or have a fleet account, bringing your fleet management card or authorization paperwork will help speed up the check-in process. Q: Can I drop off my vehicle the night before my scheduled appointment? Yes, you are welcome to use our secure after-hours key drop box to leave your vehicle the night before your scheduled appointment. Simply park your vehicle in a non-blocking spot, fill out the service envelope near the service entrance, place your keys inside, and drop it into the secure slot. Q: How will I know when my vehicle is ready for pickup? Your service advisor will keep you updated throughout the day via your preferred contact method, whether that is a phone call, text message, or email. You will receive a detailed notification as soon as all repairs and inspections are completed, along with instructions on where to pick up your keys. Q: Does your service center handle commercial fleet maintenance? Yes, our certified technicians are fully equipped to handle fleet maintenance and heavy-duty commercial vehicles. If you are interested in exploring our heavy-duty capabilities or expanding your fleet, you can browse our current new truck inventory. Q: How can I learn more about your dealership's service standards? We take pride in providing transparent pricing, honest communication, and high-quality repairs for every customer. To understand our core values and dedication to our local community, we invite you to learn more about our dealership and our customer-first philosophy. Drive with Confidence After Certified Ford Maintenance Your vehicle is built to last, and keeping up with scheduled maintenance is the single best way to protect your investment and ensure long-term reliability. Our factory-trained technicians use only genuine parts to protect your powertrain warranty and keep your vehicle performing at its best. From routine oil changes to complex diagnostics, we provide transparent, trusted care that you can rely on. In the event of an unexpected breakdown, flat tire, or empty fuel tank, you can rely on manufacturer-backed support. If your vehicle is covered under its original warranty, you have access to Ford Roadside Assistance: 1-800-241-3673. This program provides 24/7 emergency towing directly to an authorized service center like ours, ensuring your vehicle is handled by experts who use only genuine parts. Our service advisors can help coordinate with roadside support to ensure a seamless drop-off and prompt repair. When you are ready to experience hassle-free vehicle maintenance, we invite you to visit our service department at 1503 Pennsylvania Ave, East Liverpool, OH 43920. If you have any questions about our drop-off procedures, shuttle service, or available loaner vehicles, give our service team a call at (330) 462-7578. Additionally, if you are interested in experiencing the latest Ford technology firsthand, you can easily schedule a test drive online today. © 2026 Tri State Ford. All rights reserved.
