Employment Opportunities

JOB DESCRIPTION: Tri State Ford is currently seeking Automotive Salespersons. To be successful in this role, candidates should have a strong focus on customer service as the primary responsibilities of our Automotive Salespersons is to make the shopping experience enjoyable and seamless while building long-term relationships with our customers. Other essential duties include:

• Sell or lease new and used vehicles according to customer satisfaction standards.

• Sell and deliver a minimum number of vehicles per month.

• Write complete sales orders and processes paperwork in accordance with dealership policies

• Utilize dealership sales control and follow-up systems.

• Keep up-to-date on new products and services within the industry.

• Maintain an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.

• Maintain a prospect development system.

• Conduct business in an ethical and professional manner.

• Satisfy the transportation needs of vehicle purchasers.

• Approach, greet, and offer assistance or direction to any customer who enters the dealership showroom or sales lot.

• Assist customers in selecting a vehicle by asking questions and listening carefully to their responses.

• Explain fully product performance, application, and benefits to prospects.

• Describe all optional equipment available for customer purchase.

• Offer test drives to all prospects. Follows dealership procedure to obtain proper identification from customer prior to test drive.

• Exhibit high level of commitment to customer satisfaction.

• Know and understand the federal, state, and local laws which govern retail automobile sales.

• Keep abreast of new products, features, accessories, etc., and their benefits to customers.

• Know and understand equity and values, and is able to explain depreciation to the customer.

• Ensure that the sales manager has an opportunity to meet each customer.

• Turn 100 percent of closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title, etc.).

• Prepare sold vehicles for customer delivery prior to customer arrival.

• Deliver vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork.

• Schedule first service appointment.

• Follow up on all post delivery items, tag/title work, "we-owes", and special requests to be sure that all customer expectations are met.

• Attend sales meetings.

• Maintain professional appearance.

MARGINAL DUTIES

• Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

• Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department.

• Attends product and sales training courses as requested by sales manager.

• Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.

• Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department.

EDUCATION and/or EXPERIENCE

• Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS

• State Sales License
• Valid Driver's License

JOB DESCRIPTION: Tri-State Ford is currently looking for Medium-Duty Diesel Technicians. The primary responsibility of our diesel technicians is to repair and maintain diesel and gasoline engine trucks according to dealership and factory specifications. Additional responsibilities include:

• Performs work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.
• Diagnoses cause of any malfunction and performs repair.
• Communicates with parts department to obtain needed parts.
• Saves and tags parts of the job if under warranty or if requested by the customer.
• Examines assigned vehicle to determine if further safety or service work is required or recommended.
• Communicates with service advisor/dispatcher immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time.
• Documents all work performed and recommended on the repair order.
• Participates in manufacturer-sponsored training programs, schools, and events.
• Reports machinery defects or malfunctions to supervisor.
• Ensures that vehicle is kept clean. Notifies service advisor/dispatcher immediately of anything that has happened to change the appearance or condition of the vehicle.
• Keeps shop area neat and clean.
• Maintains and is accountable for all dealership-owned tools and manuals. Returns them to the proper place and in the same condition as when they were received.
• Understands, keeps abreast of, and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
• Operates all tools and equipment in a safe manner.
• Reports any safety issues immediately to management.

MARGINAL DUTIES

• Keeps abreast of manufacturer technical bulletins.
• Supervises work of any apprentice technicians as assigned.
• Road tests vehicles when required.

EDUCATION and/or EXPERIENCE

• Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS

• Automotive Service Excellence (ASE) Certifications preferred but not required.

• Valid CDL Class B license preferred but not required.

PHYSICAL DEMANDS

• Requires standing for long periods of time
• Requires bending/stooping/kneeling for long periods
• Requires frequent repetitive hand motion
• Requires frequent lifting of 5 to 50 lbs
• Requires occasional lifting of 50 to 100 lbs
• Requires performing accurate, knowledgeable, detailed work
• Occasional exposure to engine exhausts fumes
• Works overtime as required

BENEFITS:

• Excellent pay
• Monthly efficiency bonus
• Paid ASE certifications
• Full or part time, day shift
• State-of-the-art service facility
• Tool allowance
• Overtime pay
• Paid training
• 401K
• Paid time off
• Medical, dental, life and disability insurance
• Prescription drug coverage